Cancellation Policy
1. Asap rides: requested on the app, if canceled within 3 minutes, a refund of 100% is issues, after that the total fare is charged.
2. Scheduled ride :
2.1 Cancelation Charges
- 14+ days before pickup: Full refund (minus non-refundable booking deposit).
- 2 to 14 days before pickup: 10% of the total trip cost is charged.
- 48 Hours to 24 Hours before pickup: 25% of the total trip cost is charged.
- Under 24 Hours or No-Show: 100% of the total trip cost is charged.
2.2 Special Events, Weekends & Peak Dates
- Deposits: All deposits major local events (such as New Year’s Eve or concerts….) are strictly non-refundable.
- Late Cancellations: Canceling within 7 days of the event results in a 100% charge of the total contract value.
2.3 Grace Periods & Wait Times
- Airport Pickups (Domestic): A 20-minute grace period is included after actual flight touchdown.
- Airport Pickups (International): A 45-minute grace period is included.
- Standard / Non-Airport Pickups: A 10-minute grace period is allowed from the scheduled reservation time, after which hourly wait time or charter charges begin.
2.4 Force Majeure & Flight Disruptions
- Flight delays or cancellations communicated with valid airline/flight tracking proof are exempt from late fees.
- Severe weather, road closures, or acts of God that make safe travel impossible are exempt or eligible for credit rescheduling.
3. Refunds
Once your ride is canceled; a total or partial refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4. Need help?
Contact us at ( sales@limoz.app ) for questions related to refunds and cancellations.